DIRECT ANSWER
What ongoing AI support does an SME actually need?
Once AI becomes part of everyday work, people need more than occasional advice on a tool. They need help with approved use, data, identity, permissions, cyber security, changes, integrations and the applications that rely on them.
Ongoing support across AI, cyber security and IT is provided through our Managed Intelligence service.
Why support becomes a business issue
Approved use
Which tools and account types are permitted? How to use the tools properly and help if things go wrong.
Data and permissions
What information can AI access - and who should be able to use it?
Security and change
How are risk, supplier changes and emerging threats handled?
Applications and integrations
Who maintains the automations and solutions once they become operational?
CHOOSE THE RIGHT SUPPORT MODEL
Once AI becomes operational, separating it from the environment around it often stops making sense
Managed
Intelligence
Ongoing support across IT infrastructure, cyber security and AI as one managed relationship.
WHEN IT FITS
Best for organisations that want one partner to manage the environment AI depends on.
Separate projects and specialist work
Strategy, training, AI Discovery, AI Projects, AI Consulting and AI Engineer work can still be purchased separately.
WHEN IT FITS
Best when the need is a defined engagement rather than an ongoing managed relationship.
Hear from our clients
“We've been using Ziptech for many years. Previous IT firms were really hard work but Ziptech have always been responsive and supportive."
Chris Sale
CEO, Prism Executive Recruitment
"The solutions we have implemented have transformed the way our team works and have already given us back many hours of valuable working time."
Zita Krista
Lily Head Dental Practice Sales
“I don’t see Ziptech as a supplier of ours anymore, I see them as a business partner first of all. We have a dedicated technician who knows my business very well, he’s almost part of the team."
Yan Simpson
IT Manager, Just Ask Partners
“With Ziptech, we know we are in safe hands and our overall experience with IT is much improved – no one complains about IT any more. I am also reassured by the amount of qualified engineers and the range of skills we have on hand should we have an emergency or another project to address."
Rashid Chinchanwala
Finance Director, Media Powerhouse
“Ziptech have always gone out of their way to invest time in what would work for us, they never try to push anything that wouldn’t actually be useful to us. All the staff that work there are always very friendly, very helpful and you can talk to real people very quickly to get issues resolved."
Laura Jellicoe
Practice Manager, Bickerdike Allen Partners
"Everyone at Ziptech speaks in a language we can understand. We explained what we wanted to do and their portrayal of the next step for us was far better than anyone else’s. It was very simplistic and down to earth and provided a lot of clarity about the process and what the benefits would be."
Greg Bettis
Business Consultant, Hunters
"We charge clients based on the time we spend working for them. Since switching to Ziptech, we have reduced downtime on our timesheets by 85%."
Ercan Demiralay
Partner, Wellers Accountants
"With staff in all corners of the developing world, accessibility and reliability are key items on my agenda and I was pleased that Ziptech also focused heavily on those areas. With their advice, we were able to build a very realistic and practical improvement plan for the first year."
Steve Monger
Finance Director, IMC Worldwide
Useful Resources
Contact Us
Please complete the following form if you would like to send us a message and we’ll get back to you as soon as possible. This form is for general enquiries only. Ziptech clients should register their support requests by phoning our Service Desk on 0203 981 0850 or via the Support Page.
Call our friendly Business Computing Experts on 0203 981 0850 to arrange a free audit or discuss your project needs.