MANAGED IT SUPPORT
Keep your people productive and your technology working
Responsive support. Proactive management. Practical guidance.
When technology runs smoothly, your team can focus on clients, service and growth. Ziptech supports users, manages the underlying environment and helps prevent avoidable problems before they interrupt the business.
For established SMEs without in-house technology leadership, we provide the people, process and guidance needed to keep IT reliable, secure and moving forward.
Why businesses look for a better IT Partner
Everyday disruption
Slow systems, repeated faults and login problems drain time and attention.
Reactive support
Fixing each ticket without tackling the cause means the same problems keep returning.
No clear direction
Without a plan, technology decisions become piecemeal, expensive and difficult to prioritise.
WHAT MANAGED IT SUPPORT INCLUDES
One managed relationship -
two essential areas of protection
Ziptech brings Core Support and Essential Cyber Security together. The two areas are named separately so clients
can see clearly that day-to-day support and essential protection are both included.
Ziptech brings Core Support and Essential Cyber Security together. The two areas are named separately so clients can see clearly that day-to-day support and essential protection are both included.
Core Support
Keep people productive and the environment reliable.
Essential Cyber Security
Protect the business while people work and technology changes.
SECURE TECH STACK
A consistent set of approved tools and standards enables Ziptech to support, secure and manage the environment effectively.
THE ZIPTECH SUPPORT PROCESS
A support process designed around your business
The best support starts with understanding how the business works. Ziptech combines responsive service with regular guidance and improvement,
so technology becomes more reliable over time rather than a recurring source of disruption.
WHY CLIENTS TRUST ZIPTECH
Support that reduces disruption and gives leaders clarity
Hundreds
of SMEs supported
20+ years
helping SMEs use technology
How Ziptech has helped SME’s
Case Studies
Need reliable support and clearer technology direction?
Tell us where IT is holding your team back. We will discuss the current environment, the problems you need to solve and the most sensible next step.
Hear from our clients
“We've been using Ziptech for many years. Previous IT firms were really hard work but Ziptech have always been responsive and supportive."
Chris Sale
CEO, Prism Executive Recruitment
"The solutions we have implemented have transformed the way our team works and have already given us back many hours of valuable working time."
Zita Krista
Lily Head Dental Practice Sales
“I don’t see Ziptech as a supplier of ours anymore, I see them as a business partner first of all. We have a dedicated technician who knows my business very well, he’s almost part of the team."
Yan Simpson
IT Manager, Just Ask Partners
“With Ziptech, we know we are in safe hands and our overall experience with IT is much improved – no one complains about IT any more. I am also reassured by the amount of qualified engineers and the range of skills we have on hand should we have an emergency or another project to address."
Rashid Chinchanwala
Finance Director, Media Powerhouse
“Ziptech have always gone out of their way to invest time in what would work for us, they never try to push anything that wouldn’t actually be useful to us. All the staff that work there are always very friendly, very helpful and you can talk to real people very quickly to get issues resolved."
Laura Jellicoe
Practice Manager, Bickerdike Allen Partners
"Everyone at Ziptech speaks in a language we can understand. We explained what we wanted to do and their portrayal of the next step for us was far better than anyone else’s. It was very simplistic and down to earth and provided a lot of clarity about the process and what the benefits would be."
Greg Bettis
Business Consultant, Hunters
"We charge clients based on the time we spend working for them. Since switching to Ziptech, we have reduced downtime on our timesheets by 85%."
Ercan Demiralay
Partner, Wellers Accountants
"With staff in all corners of the developing world, accessibility and reliability are key items on my agenda and I was pleased that Ziptech also focused heavily on those areas. With their advice, we were able to build a very realistic and practical improvement plan for the first year."
Steve Monger
Finance Director, IMC Worldwide
Useful Resources
Contact Us
Please complete the following form if you would like to send us a message and we’ll get back to you as soon as possible. This form is for general enquiries only. Ziptech clients should register their support requests by phoning our Service Desk on 0203 981 0850 or via the Support Page.
Call our friendly Business Computing Experts on 0203 981 0850 to arrange a free audit or discuss your project needs.